Darebin Park Booking System Review

March 19th, 2013 | Posted in Recent Projects

The Darebin Park Booking System Review was conducted in 2012 to review current park booking practices and determine the need for a Park Booking System.  Darebin’s aim is that their parks are accessible by all, and that they provide current best practice regarding public use of Council parks and gardens. The review was initiated in response to a number of concerns regarding past bookings.  Without a policy or guideline for park bookings, a standard approach and response is difficult to achieve.

The report included:

  • Desktop benchmarking;
  • A summary of current practices including issues, strengths and gaps;
  • Needs Assessment;
  • Opportunities;
  • Financial and Resource Implications;
  • Conclusion;
  • Next Steps.

The report recommended that a park booking system would ensure consistent, high quality customer service and protect Council assets.  It would alleviate concerns, double-handling and confusion and assist officers make fair and uniform decisions.